Brighton Central School District

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Microsoft Copilot (Microsoft 365)

Title: Some users intermittently may be unable to run queries in Microsoft 365 Copilot and receive an error message User impact: Users intermittently may be unable to run queries in Microsoft 365 Copilot and receive an error message. More info: Users may receive an error that reads: "sorry, something went wrong." Current status: Our deployment monitoring is ongoing as our developed fix continues to saturate throughout the affected infrastructure. We'll aim to provide a timeline for this saturation process and full impact remediation by our next scheduled update. Scope of impact: This issue intermittently affects some users making requests in Copilot. This section may be updated as our investigation continues. Start time: Monday, April 13, 2026, at 12:00 AM UTC Root cause: Sustained pressure on a portion of infrastructure that handles Microsoft 365 Copilot queries is causing decreased service availability and resulting in impact. Next update by: Monday, April 20, 2026, at 9:00 PM UTC

Last update on Apr 19, 2026 9:11 AM